Refund Policy

Each song is produced on demand, using the personal information provided by the customer. It is personalized digital content, produced immediately after the order.

In accordance with the provisions applicable to personalized digital content, the right of withdrawal does not apply once generation has begun, which the customer expressly accepts at the time of payment.

If the first song contains a significant error concerning the first name, chosen language or information provided, Baobab Sounds will generate a new version free of charge.

A free regeneration is carried out in the event of:

• a significant error in the first name, language or information provided,
• unusable or incomplete audio,
• a song that does not match the occasion specified when ordering.

• Essentielle: no discretionary corrections; free regeneration in the event of a significant error reported within 48 hours.
• Signature: 1 correction included, to be requested within 48 hours of delivery.
• Cérémonie: 2 corrections included, to be requested within 72 hours of delivery.

A correction may concern:

• the spelling of a first name or surname,
• a factual detail provided (date, place, family relationship),
• the requested language or pronunciation,
• an adjustment to the lyrics text already provided.

The following cannot be changed after generation:

• the musical style and voice selected when ordering,
• the duration and structure of the song,
• the artistic interpretation and arrangement generated by AI,
• the package ordered (no package changes after payment).

A full refund is granted when:

• payment has been debited without any order being created,
• the song could not be delivered due to a technical malfunction attributable to Baobab Sounds,
• a duplicate payment has been recorded for the same order,
• the regeneration provided for under the guarantee cannot be carried out.

No refund is granted:

• for a simple change of mind after delivery,
• where the customer has provided incorrect or incomplete information,
• due to disagreement over the musical style, voice or interpretation, which are presented for illustrative purposes,
• after the correction deadline applicable to the package has expired.

No ‘satisfaction guaranteed’ promise is made: the guarantee covers the accuracy of the elements provided, not artistic preferences.

• Write to the support address, specifying the order number and reason.
• If possible, include a precise description of the error identified.
• A response is provided within 3 business days.
• If approved, the refund is issued through the original payment method (Stripe) within 5 to 10 business days, depending on the bank.

Contact: support@baobabsounds.com or WhatsApp.